Purpose and scope of collection
The main data collected on the website facewashfox.com includes: title, name, gender, date of birth, email, address, delivery address, phone number, fax, payment details, card payment details or bank account details, etc. This is the information facewashfox.com requires customers to provide when registering to use the service and facewashfox.com contacts to confirm when customers register to use the service at facewashfox.com to ensure consumer rights.i tiêu dùng.
During the payment transaction process at the website facewashfox.com, we only keep detailed information about the customer’s paid order, information about the customer’s bank account number will not be kept.
Customers will be responsible for the security and retention of all activities using the service, information when sending contacts and their email boxes. In addition, customers are responsible for promptly notifying the website facewashfox.com of any unauthorized use, abuse, security breach, retention of third-party registration names and passwords for appropriate resolution.
Scope of information use
The Company uses the information provided by members to:
– Provide information about products and services to customers;
– Delivery to customers;
– Send notifications about information exchange activities between members and the website facewashfox.com such as promotions and customer appreciation programs;
– Prevent activities that destroy members’ user accounts or activities that impersonate members;
– Contact and resolve with members in special cases;
– Do not use members’ personal information for purposes other than confirmation and contact related to transactions at facewashfox.com;
– In case of legal requirements: The Company is responsible for cooperating in providing members’ personal information when requested by judicial agencies including: the Procuracy, the court, the police investigation agency related to any illegal acts of the customer. In addition, no one has the right to infringe on members’ personal information.
Information storage time
Member’s personal data will be stored until a cancellation request is made. In all other cases, member’s personal information will be kept confidential on the facewashfox.com server.
People or organizations that may have access to personal information
Subjects who have access to personal information of customers/members are in one of the following cases:
– FB Network Joint Stock Company;
– Partners who have signed contracts to perform a part of the services provided by FB Network Joint Stock Company. These partners will receive information according to the contract agreement (maybe part or all of the information depending on the terms of the contract) to support users using the services provided by the Company;
– When requested by state agencies, the Company provides user information to serve the investigation process.
Address of the unit collecting and managing personal information
FB NETWORK JOINT STOCK COMPANY
Địa chỉ: Lầu 2, Số 2 Song Hành, Phường An Phú, Thành Phố Thủ Đức, TP Hồ Chí Minh
Email: giang@fbnetwork.vn
Means and tools for users to access and edit their personal data
Customers have the right to check, update, adjust or cancel their personal information by requesting facewashfox.com to do so.
Customers have the right to send complaints to the Administration Board of the website facewashfox.com. Upon receiving these feedbacks, facewashfox.com will confirm the information, if it is true as the customer’s reflection, depending on the level, facewashfox.com will have timely handling measures.
Commitment to protect customer personal information
Personal information of customers at facewashfox.com is committed to absolute confidentiality by facewashfox.com according to facewashfox.com’s personal information protection policy. The collection and use of each customer’s information is only done with the consent of that customer, except in cases where the law provides otherwise.
Do not use, transfer, provide or disclose to any third party any customer’s personal information without the customer’s consent.
In case the server storing information is hacked, leading to loss of customer personal data, facewashfox.com will be responsible for reporting the incident to the authorities for timely investigation and notification to customers.
Absolute security of all customer online transaction information including accounting invoice information and digitized documents on facewashfox.com.
The facewashfox.com administration requires individuals to provide complete relevant personal information when registering/purchasing such as: Full name, contact address, email, phone number, account number, payment card number, etc., and is responsible for the legality of the above information. The facewashfox.com administration is not responsible for and will not resolve any complaints related to the rights of that member if it is determined that all personal information provided by that customer upon initial registration is incorrect.
Mechanism for receiving and resolving complaints related to customer personal information
Members have the right to send complaints about the disclosure of personal information to third parties to the Administration Board of the website www.facewashfox.com, the Company address or via email.
Email: giang@fbnetwork.vn
The company is responsible for implementing technical and professional measures to verify the reflected content.
The processing time for complaints related to customer personal information is 15 days.